Web Marketing Administrator
The Web Marketing Administrator (WMA) is a FT exempt position of the Denver Rescue Mission that must hold to the doctrine and Constitution/By-Laws of the Denver Rescue Mission. The WMA must be willing to sign the Denver Rescue Mission Statement of Faith.
The WMA reports to the Director of Communications and is responsible for managing the Denver Rescue Mission’s website and e-mail campaigns with the goal of raising 1.5 million dollars per year online. The WMA works closely with the Director of Communications and the Web Developer as the online fundraising partner on a variety of strategic web initiatives.
- Oversee all Denver Rescue Mission websites and e-mail marketing communications
- Responsible for web budget and strategy
- Manage and work collaboratively with Web Developer position
- Manage Digital Marketing campaigns and corresponding e-mail lists for existing donors, new donors, volunteers, and events
- Design or work with designer to create e-Newsletters and e-Appeals including the monthly Changing Lives e-Newsletter, monthly FSHI e-Newsletter, regular e-Appeals, video e-Appeals, Volunteer e-mails, and e-Invitations
- Deploy e-Newsletters, e-Appeals, and e-Invitations through Blackbaud NetCommunity
- A/B test dollar handles, subject lines, content, etc. of e-mails and supply documentation for the purpose of improving results
- Provide Analytical reporting on e-Marketing: E-mails opened, bounced, unsubscribed; click-throughs, donations and A/B test results
- Manage Search Engine Optimization and Search Engine Marketing efforts for www.DenverRescueMission.org
- Manage all Denver Rescue Mission donation pages
- Implement an integrated strategic plan for confirmation pages and “Thank You” e-mails that correspond with specific donation pages for e-Newsletters, e-Appeals, web campaigns, Enterprise Zone Giving, Facebook, and You-Tube.
- Provide Google Analytical reports and BBNC reports on all websites
- A/B test homepage content and supply documentation for the purpose of improving results
- Provide Business Intelligence reporting and make recommendations based on KPI’s and ROI
- Generate new ideas for online communication and fundraising
- Organize and documents systems and passwords
- Provide web design and work with outside designers
- Requires Bachelor’s Degree in Marketing or related field, and a minimum of 2 years experience in an equivalent field
- Proficient in Google Analytics, SEO, SEM. Blackbaud NetCommunity experience a huge plus.
- Excellent communication skills, with ability to interact effectively with team members and communicate well with all levels of the organization
- Collaborative team player, capable of setting priorities, and meeting deadlines
- Strategic and creative thinker
- Thrives in a culture of high-performance and measurable results
Case Manager - THP
The Case Manager (CM) of the Transitional Housing Program (THP) is an exempt position of the Denver Rescue Mission (DRM) and must hold to the doctrine and Constitution/By-Laws of the Denver Rescue Mission.
The CM must be willing to sign and adhere to the DRM Statement of Faith.
The CM should be someone who takes initiative, can multi-task, and is able to manage a large caseload. The CM provides assessments, assignments, and accountabilities to families in our program. The CM reports directly to the THP Senior Case Manager (SCM) and will have the following responsibilities:
- Assist with the administration of THP intake meetings.
- Assure all in-coming THP calls are given timely attention.
- Coordinate and maintain the completion of assigned case assessment meetings for adult residents.
Administration of all case assessment information both as hard copies and in the SCRIBE database
Maintain and assist with database development
Administer intake as needed:
- Administration of all case assessment information both as hard copies and in the database
- Assign and administrate life skills workshop requirements for your assigned residents
- Perform data entry of housing and food vouchers for resident cases
- Maintain the structures and requirements of the THP and provide disciplinary action for residents who do not comply with the program
- Review and respond appropriately to your residents Incident Reports
- Oversee individual case files to ensure progress through THP steps
- Maintain call log for all in-coming calls and messages
- Maintain high standard of confidentiality when dealing with clients and client records
- Be clear about the program requirements and qualifications
Coordinator the weekly orientation meeting.
Attend weekly team meetings with the Senior case management.
- See that all in-coming calls are given timely attention
- Participate in agency and service provider visitations and community relationships
- Contact service provider agencies and other community relations to promote the THP and enter visits into SCRIBE
- Provide referrals and resource information for residents to other agencies/ministries
- Maintain the intake waitlist and call clients when rooms are available
- Maintain and assist with database entry and development
- Facilitate resident usage of the LEC
- Assist coordination of workshops
- Assist in training, oversight and development of interns and volunteers
THP/STAR Office Procedures and Work Protocol
- Provide a professional and compassionate Christian witness to all clients including prayer and sharing the Good News of Christ
- Maintain high standard of confidentiality when dealing with clients and client records
- Personal appearance and clothing should be clean and professional
- Maintain a neat, clean and organized office and desk
- Provide a respectful and considerate relationship with each client regardless of race, gender, age, appearance or circumstances
- Maintain a clear understanding about the program requirements and qualifications
- Clearly outline and define each step of the program
- If denying a family, state clearly and calmly that the client is denied according to the program
- BA degree in Human Services, Social Work or related field of endeavor with preference given to BSW or MSW degree.
- 1-3 years of experience in case management.
- Ability to perform BA’s/UA’s for female residents (requires a female case manager).
- Ability to work independently with minimal supervision.
- Knowledge of case assessment and referral procedures.
- Ability to work in a stressful environment including high volume of clients who are homeless or struggling due to personal circumstances.
- Strong commitment to serving needy families by supporting them through prayer and Biblical direction.
- Good interpersonal skills with ability to be respectful and courteous to clients and co-workers at all times.
Writer Editor Photographer
The Writer/Editor (WEP) is a full-time, exempt position of the Denver Rescue Mission that must hold to the doctrine and Constitution/ By-Laws of the Denver Rescue Mission.
The WEP must be willing to sign the Denver Rescue Mission Statement of Faith.
The WEP reports to the Director of Communications, and their responsibilities include, but are not limited to the following:
Strategy, Vision, and Leadership
- Develop print project strategies and help guide creative work to meet fundraising goals.
- Analyze creative and copy results against the strategy.
- Recommend strategy changes to Director of Communications to improve effectiveness of print materials.
- Provide editorial advisement on print projects at various stages of development to ensure brand identity, consistent messaging and language, creativity, and accuracy.
- Review suggested changes from key staff members on print materials and make decisions regarding those changes.
- Photograph program participants, homeless people on the street, events, and groups to meet fundraising goals.
- Research, conceptualize, photograph, and write copy for 6 page monthly newsletter that’s distributed to between 40,000 and 80,000 donors per month, and for yearly Annual Report.
- Update 25 Fact Sheets regularly and write new ones.
- Solely responsible for writing, editing, producing, printing and delivering the Program Graduate newsletter.
- Write, edit, photograph, and deploy monthly Family Services e-Newsletter.
- Write copy and take photos for Denver Rescue Mission website, For Collins Rescue Mission website and Harvest Farm website.
- Produce interesting, educational copy for Mission brochures.
- Create and maintain production schedules to ensure printed materials are completed under time constraints.
- Maintain photo releases and organized photo files.
- Generate informative, persuasive and clear copy for in-house direct mail appeals.
- Edit copy for monthly giving letter and event materials.
- Schedule and conduct interviews with program participants, donors, mentors, and volunteers.
- Transcribe interviews and produce simple, direct, and persuasive copy that is read, understood and responded to.
- Provide edits for all Mission print materials and websites, and maintain and uphold editorial policies.
- Maintain summaries for monthly newsletter content and effectiveness.
- Submit monthly Publications highlights for Board Member report.
- Collaborate with and provide concept advisement to Graphic Designer.
- Build flexibility into production schedules in order to allow others to reasonably meet deadlines when things don’t go as planned.
- Work with staff to gather pertinent information for copy, and to check facts.
- Participate in brainstorming sessions with Communications team.
- Collaborate with team members and other Mission staff to provide best possible photos and copy concepts.
- Requires four year degree in Communications, Journalism, Advertising, or English.
- Requires copywriting ability with a background in print journalism and/or advertising.
- Capable of easily shooting high quality photos of program participants, street people, and groups.
- Familiar with Adobe Lightroom, PhotoShop and InDesign.
- Requires strong computer skills, including working knowledge of Windows and proficiency in Microsoft Word.
- Familiar with editing and print production processes.
- Ability to handle multiple projects while meeting established deadlines.
- Must be responsible, accountable, and have strong interpersonal skills.
- Must be highly motivated, coachable, respectful, and display a consistent positive attitude.
NOTE: A limited amount of work-related travel may be required occasionally.
Cook, The Crossing
The Cook is a non-exempt, full time position of the Denver Rescue Mission who must hold to the doctrine and constitution/by-laws of the Denver Rescue Mission.
The Cook must be willing to sign the Denver Rescue Mission Statement of Faith.
The Cook reports to the Kitchen Manager and is responsible for all Crossing/DRML facility kitchen operations and activities. This includes the overall operation of the kitchen and specifically involves inventory management, kitchen staff management, meal service preparation, health code standards, cleanliness, staff and menu schedules and special events.
- Inventory Management: maintains stores of food for daily meal services; supervises receipt of food stores both purchased and donated; reports all donated breadstuffs in a monthly report for Gifts in Kind; maintains inventory system that tracks food stores; rotates and maintains order in storage areas; maintains records of food requisitions, deliveries, USDA donations.
- Planning/Preparation/Training: plans monthly meal menu optimizing food purchases and donations; plans and supervises the preparation of meals for special events and holidays; trains residential food service staff in appropriate food delivery practices, to include appropriate hygiene, inventory management, food preparation and menu development; supervises the Resident Assistant Cook (RAC); establishes weekly working hours and implements Cook’s job description; coordinates and supervises preparation of all meals (including weekend operations); adheres to USDA and Public Health food preparation standards.
- Food Safety: follows practices of personal hygiene, food handling practices, and proper cleaning and sanitizing methods as described in the “Food Sanitation Manual;” enforces all hygiene regulations; maintain kitchen security, which includes food storage areas and equipment operations; responsible for the operation of all kitchen equipment.
- Supervises catering operations and special “other-agency” food operations.
- Kitchen Management: oversees all volunteer services as it pertains to kitchen service; regularly reviews evening volunteer kitchen operations; implement relevant training on all kitchen procedures weekly; maintains a kitchen policy and procedure manual (done in conjunction with the Facility Director’s oversight).
- Staff Requirements: participates in weekly staff meetings, retreats and other staff -related activities; follows all accepted and normal staff practices regarding sicknesses, reports, job-related problems and supervision; responsible for working with volunteers, delegating their responsibilities effectively, and treating them with appropriate respect.
- AA degree in culinary arts preferred
- Previous cooking experience required
- Knowledge in food industry procedures and sanitation codes
- Ability to cook in large quantities
- Ability to manage and train rotating kitchen helpers
- A heart and desire to serve the needy in a Christian environment
The FM is a full time, non-exempt position that reports to the Facility Maintenance Supervisor (FMS) of the Denver Rescue Mission. It is the duty of the Facility Maintenance (FM) to hold to the doctrine and Constitution/By-Laws of the Denver Rescue Mission. Facility Maintenance must be willing to sign and adhere to the Statement of Faith of the Denver Rescue Mission.
- Daily routine maintenance and upkeep of facilities.
- Carpentry, plumbing, locks, electrical and HVAC repairs and/or replacement for all facilities of the Denver Rescue Mission.
- Required to inform the FMS of possible safety or repair issues that cannot be resolved immediately.
- Required to advise the FMS of work plan and time schedule to resolve problems.
- Must be able to work with and supervise program men and volunteers as assigned.
- Delegate volunteer responsibilities effectively and treat them with appropriate respect.
- Must be available for emergency “on call” on a rotating basis which will require carrying a pager while “on call.”
- Grounds keeping responsibilities.
- Proper maintenance and upkeep of equipment, tools and supplies.
- Other duties related to maintenance as assigned by FMS.
- Must hold a current, valid Colorado Driver’s License and be willing to authorize a driver’s record background check.
- Working knowledge of electrical, plumbing, carpentry, HVAC repairs
- Must be dependable and willing to work a flexible schedule depending on circumstances, such as inclement weather.
- Strong Christian ethic with ability to work with people of diverse cultural, educational and religious backgrounds.
Fall Festival Manager
The Harvest Farm Fall Festival Manager (FFM) is a seasonal, non-exempt position of the Denver Rescue Mission and must hold to the doctrine and Constitution/By Laws of the Denver Rescue Mission. The FFM must be willing to sign the Denver Rescue Mission Statement of Faith. The FFM will work from approximately July 1 to November 15, with the exact dates to vary from year to year.
The FFM paramount responsibilities are to plan, coordinate, and execute the business plan for the Harvest Farm Fall Festival. In addition, the FFM supervises hired seasonal staff and work therapy residents. The specific responsibilities include, but are not limited to, the following:
- Spearhead the Fall Festival operation with the goal of expanding market share and revenue per customer.
- Coordinate the development of the educational programming
- Coordinate the preparation of the Fall Festival campus and all event attractions prior to the opening to the public, in cooperation with Harvest Farm operations staff.
- Contribute to the advertising plan in conjunction with the DRM Public Relations Department.
- Coordinate the distribution of the marketing pieces (i.e. posters, flyers, etc.).
- Promote educational field trip and marketing opportunities to schools, club/sport groups, senior citizen groups, etc.
- Work with Farm staff to train and supervise all NLP residents assigned to the Festival.
- Interview, hire, train and supervise paid Festival staff to run the cash registers and run the Admissions Booth, Concession Stand and Pumpkin Patch.
- Oversee all operational functions including scheduling, staffing, event protocols, inventory, supply purchasing, cash register reconciliation, customer relations and equipment or event repairs.
- Complete and submit daily and weekly paperwork, cash and on-hand-bank accounting, deposits, month end close and other cash related transactions.
- Post Festival responsibilities: clean and store all equipment; write group and field trip “Thank You” letters; write an end of event report including ideas and events that went well and areas for enhancement and improvement.
- Uphold the policies and procedures of the New Life Program as detailed in the New Life Program Handbook. When in doubt regarding program related issues consult the Farm Director.
- Attend scheduled staff meetings.
- Submit a weekly status report by the end of the week to the Farm Director.
- Other duties as assigned by the Farm Director.
- Bachelor’s degree in business, marketing, or related field preferred, or equivalent experience.
- Proven ability to work well with a team.
- Sales, marketing and/or customer service experience preferred.
- Ability to adapt to a flexible schedule of evenings and weekends when necessary.
- Good customer service, interpersonal, organizational and communication skills.
- Strong Christian ethic with ability to work with people of diverse cultural, educational and religious backgrounds and ability to maintain composure under pressure.
- Knowledge of Windows applications, spreadsheet and database use.
Floater Facility Assistant (FFA) - FCRM
The Fort Collins Rescue Mission (FCRM) Floater Facility Assistant (FFA) is a fill-in, on-call, non-exempt employee with the Denver Rescue Mission who must hold to the doctrine and Constitution/By-Laws of the Denver Rescue Mission.
The FFA reports directly to the Head Facility Assistant (HFA) and is responsible on their shifts for the day-to-day operation of the Fort Collins Rescue Mission and the activities that take place therein. The FFA must be willing to sign the Denver Rescue Mission Statement of Faith as well as stay a positive role model for fellow staff as well as shelter guests.
Security and Safety
- The FFA is responsible first and foremost for the security and safety of the facility and guests during his shift. This includes control of drugs, alcohol or other hazards, which could jeopardize the purpose of the Mission or its clients. Hourly facility walks, inside and outside, must be made. FFA must have a working knowledge of the Safety Manual, MSDS Manual, emergency shut-offs (gas, electric and water) and our security systems.
- It is the responsibility of the FFA to see that situations that jeopardize the safety of the Mission and its occupants are handled appropriately. This means handling difficult and unruly clients, as well as making certain that occupants are free from drugs, alcohol and weapons (searches headed by the FFA may be needed to comply with this request). All safety and security concerns must be documented and followed up on in order to ensure security, consistency and fairness.
- Sees to the welfare of outside guests by overseeing all emergency protocols. This may include calling police, ambulances or opening chapel for shelter from the elements.
- Distributes any available clothing items (foodstuffs should be done by kitchen personnel only) for emergency needs. At no time should the FFA distribute anything other than clothing items and these only with satisfactory screening and documentation.
- Program Participants:
- Enforces the established facility rules and assists in implementing disciplinary actions, as requested.
- Facilitates brief, morning devotions (topics may be preset by a Director)/house announcements by taking roll call; raising issues of the facility that need to be addressed, such as dress code or conduct; and setting an encouraging tone to begin each shift.
- Ensures the facility is drug, alcohol and nicotine free by conducting scheduled and random UA/BA’s on all Program Candidates and entering the results into SCRIBE. Visual confirmation during drug testing is required. Note: women staff or FA helpers with assist with testing on female program members.
- Keeping all work therapy related forms updated (e.g., work therapy schedule, G.O. slips, employment status, UA/BA logs, attendance/check-in/roster databases, SCRIBE). These will be subject to review/editing by the HFA.
- The FFA will maintain the dorm and facilities to the established standard of cleanliness and order (monitored through the daily walk-through).
- By means of the job roster, the FFA will support the HFA to manage program participants in their job duties – focusing on those unsupervised by other FCRM staff members – and will oversee the work therapy, daily completion check-lists. They will know the whereabouts of program participants at all times.
- Under the guidance of the HFA, FFAs will regularly train participants for their assigned job duties; train in necessary soft skills that will benefit them as individuals and workers (mostly on-the-job style training).
- Cleanliness: The FFA is to see that the Mission is cleaned according to the established standard (please see FA responsibilities check-off list for additional tasks). This includes daily cleaning, removal, dispersion, or storage of all clutter, trash, donations, parking lot trash, sidewalks, etc. There will be no unnecessary accumulation of anything. If you feel the Mission needs something beyond what is normally understood to be mandatory, it must be cleared by the HFA.
- Inventory: The FFA will follow the established means (e.g., receipts, GIK inventory logs, storage) of receiving and distributing purchased and donated goods. Report any needs in morning report and to HFA.
- Maintenance: Through daily inspections, the FFA will generate a list of work orders for presentation to the maintenance personnel. This list should go to the HFA.
- Schedule: Sees that all services are started and finished according to schedule. (Wake-ups, Chapel, meals, exiting facility, coordinating services with other providers, etc.).
- The FFA reports to the HFA (his performance reviews will be completed by the HFA and sent to the Assistant Director for review, editing and approval) and should understand his role in the daily running of the Mission, including this specific shift's area of focus: cleanliness, bed check-in, and facility safety.
- The FFA should understand his role. While other FA’s input will be asked, the final authority will rest with the Head FA. Conflicts in any area involving this should be run by Mt. 18, DRM’s conflict resolution policy.
- The FFA must have a good working knowledge of the facility and program policies and procedures, operation of the facility, mechanical operation of the facility (including: fire alarms, electric, gas, and water shut-off, etc.), how to control and track inventory, inventory and use of any maintenance room, safety, MSDS guidelines, employee handbook, WT handbook, and GIK receiving and distribution.
- FFAs must schedule time off with the HFA so there is always a staff member on duty during all shifts.
- It is of vital importance that the FFA shows his presence throughout the facility throughout his shift. This includes the women’s area.
- Other tasks as assigned by the HFA or a Director. Realize we are running a shelter and cross duties may include janitorial, maintenance and kitchen areas.
- High School Diploma or equivalent (GED) and at least one year of relevant experience is preferred.
- Strong communication skills both written and orally.
- Ability to resolve conflict professionally and respectfully while maintaining composure under pressure.
- Strong Christian ethic with ability to work with people of diverse cultural, educational, and religious backgrounds.
- Be able to follow directions of overseeing staff.
- Working knowledge of Windows software applications. Willingness to learn and use other Mission software.
- Work schedule may include time frames of 12 hours or less anytime from 4:00p.m. to 9:00 a.m.
- Dependability-if you are going to take off or cannot make it to work, it is your responsibility to pre-arrange this with the HFA or to get another paid FA take your shift. Otherwise, you are expected to be there (including holidays that fall on your shift).
- Highly preferred: clean driving record so individual can successfully be put on the Mission’s insurance.
- Highly desired: ability to work extra hours when other FAs need to take off work.
NOTE: A limited amount of local work related travel may be required.